Privacy Policy
Last updated: 22 September 2026
ReacHeaven ("we", "us", "our") respects your privacy. This policy explains what information we collect through this website, how we use it, and the choices you have. By using this site or submitting an enquiry, you agree to the practices described below.
Information We Collect
When you submit our contact or enquiry form, we collect the details you provide — such as your name, business name, email address, phone number, business type, budget range and project description. We do not collect payment card details through this website.
How We Use Information
We use the information you share to respond to your enquiry, prepare quotes and proposals, and deliver the services you request. We do not sell your information to third parties. It may be shared with service providers we use to operate this site or communicate with you — for example, an email delivery or WhatsApp messaging service — solely to provide those functions.
Cookies & Analytics
This site may use basic analytics tools to understand overall traffic and improve the site's performance; any such tool collects only aggregate, non-identifying usage data. We do not currently use advertising or tracking cookies. If that changes, this policy will be updated to disclose the tools in use and how you can control your cookie preferences.
Data Retention
We retain enquiry and contact information for as long as needed to respond to you, deliver a project, and meet reasonable business and legal record-keeping needs. You can request that we delete your information at any time by emailing us, and we will do so unless we are required to retain it for legal or accounting purposes.
Data Security
We take reasonable technical and organisational measures to protect the information you share with us from unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
You may ask us at any time what information we hold about you, request a correction, or request deletion, by contacting us using the details below.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices. The "Last updated" date at the top of this page will always reflect the most recent revision.
Contact Us
Questions about this policy can be sent to contact@reacheaven.com.